Roger Bielicke, Executive Partner

Roger Bielicke, Executive Partner

Recent Posts

How to Measure Growth with Customer Success Metrics

Do you know where your business is heading? How do you measure growth? Most business owners or leaders would say, “Of course we know where we’re heading; if revenue is up, we’re growing.” However, to understand where your business is really heading, it’s not enough just to measure revenue – measuring customer success is essential. More revenue is the desired outcome, a loyal customer base is the primary indicator of success.

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A Remarkable Client Success Story Without a “Revenue” Focus

This is a truly remarkable client success story for many reasons, one being that Atomic Revenue, two PR firms, a media buyer, a creative agency, a tableau® building consultant, an internal organization of 10+ employees, and a board of directors all worked together to take Paper & Packaging Board’s marketing and educational campaign strategy to the next level. This collaboration and the objective were very different from the norm, as Paper & Packaging Board does not sell anything. It is an association that exists to influence the global community to use more of the industry’s products, with no revenue or profit to measure and track results. 

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Data Surrounding Customer Advocacy

Does your head spin trying to keep up with the latest ways to acquire customers and keep them? Are you under constant pressure to act smarter and faster than your competition to increase revenue? You’re not alone. Our marketplace culture is one that requires anybody in business to stay one step ahead of the others, with a long road to recovery if you fall behind. Want the good news? 

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