In the dynamic world of B2B tech and engineering, customer education and training are no longer optional—they’re essential. When customers fully understand your products and services, they’re more likely to remain loyal, advocate for your brand, and uncover new ways to derive value. As we conclude our 10-week series with Week 10, we’ll explore why investing in customer education and training is a cornerstone of sustainable growth.
Revenue operations focuses on the profitability outcomes that a business is trying to achieve. Most business leaders get revenue operations wrong – they think too narrowly about what it actually entails. The oversimplification of revenue operations limits profitability and impedes growth for any type or size of B2B company.
Are you refreshing your B2B company’s go-to-market strategy (GTMS) because the market has changed, or your offerings have evolved? Maybe you’re launching a new product or service or building an entirely new line of business?
Do you know where your business is heading? How do you measure growth? Most business owners or leaders would say, “Of course we know where we’re heading; if revenue is up, we’re growing.” However, to understand where your business is really heading, it’s not enough just to measure revenue – measuring customer success is essential. More revenue is the desired outcome, a loyal customer base is the primary indicator of success.
